AUTONIQ SYSTEMS LTD
WEBSITE TERMS OF USE
Version: 2.0
Last updated: 14 July 2026
1. About these terms
These Website Terms of Use govern your access to and use of autoniq.co.uk, including any pages, forms, demonstrations, materials and functionality made available through it.
The website is operated by AUTONIQ Systems Ltd.
In these terms:
AUTONIQ, we, us and our mean AUTONIQ Systems Ltd;
Website means autoniq.co.uk and its associated pages;
you and your mean any person who accesses or uses the Website.
By using the Website, you confirm that you accept these terms and agree to comply with them. If you do not agree with these terms, you must not use the Website.
These terms govern use of the Website only. They do not govern the supply of AUTONIQ’s AI receptionist, automation or related services to paying clients. Those services are subject to a separate written Client Service Agreement and, where applicable, a Data Processing Agreement.
2. Information about AUTONIQ
AUTONIQ Systems Ltd is a private limited company incorporated in England and Wales.
Registered company name: AUTONIQ Systems Ltd
Company number: 17293199
Registered office: 45, Albemarle Street, London, England W1S 4JL
Place of registration: England and Wales
Website: https://autoniq.co.uk
Email: [email protected]
Telephone: +4477860 53059
ICO registration number: ZC194930
AUTONIQ provides AI receptionist, voice automation, appointment management, CRM automation and related technology services, primarily to businesses.
3. Other terms that may apply
The following documents also apply to your use of the Website:
our Website Privacy Notice, which explains how we collect and use personal information;
our Cookie Policy, which explains how cookies and similar technologies are used;
any acceptable-use terms displayed in connection with a demonstration or interactive feature;
any specific terms provided for a promotion, event, demonstration or downloadable resource.
Where you become a client, the separate Client Service Agreement will take priority in relation to the paid services supplied under that agreement.
4. Website access
The Website is made available free of charge.
We do not guarantee that:
the Website will always be available;
access will be uninterrupted;
every feature will remain available;
the Website will be free from faults or delays;
every page will be compatible with every device or browser.
We may suspend, withdraw, restrict or change all or part of the Website where reasonably necessary for:
maintenance;
security;
operational reasons;
legal or regulatory compliance;
updates to our services;
circumstances outside our reasonable control.
We will try to give reasonable notice of material changes where practicable.
You are responsible for ensuring that anyone who accesses the Website through your internet connection is aware of these terms and complies with them.
5. Permitted use
You may use the Website for lawful purposes, including:
learning about AUTONIQ and its services;
making a genuine business enquiry;
requesting a demonstration;
reviewing general service information;
contacting us;
viewing or printing Website content for your own personal or internal business reference.
You must use the Website reasonably and in a manner that does not harm AUTONIQ, our clients, other visitors or third parties.
6. Prohibited use
You must not use the Website:
in breach of any applicable law or regulation;
for any unlawful, fraudulent or deceptive purpose;
to impersonate another person or misrepresent your identity or authority;
to submit information you know to be false, misleading or incomplete;
to harass, threaten, abuse or discriminate against another person;
to transmit unsolicited or unauthorised advertising, spam or promotional material;
to obtain or attempt to obtain unauthorised access to the Website, server, database, CRM, accounts or connected systems;
to test, scan or probe the vulnerability of the Website without written permission;
to introduce viruses, ransomware, malicious code or other harmful technology;
to interfere with Website availability, security or performance;
to scrape, harvest or systematically extract Website content or data without written permission;
to reverse engineer, copy or reproduce any Website functionality except where the law expressly permits it;
to use automated tools or bots in a way that places an unreasonable load on the Website;
to infringe intellectual property, confidentiality, privacy or data protection rights;
to use information obtained from the Website to compete unfairly with AUTONIQ;
to use any demonstration for emergency, medical, legal, financial or safety-critical purposes.
We may restrict or block access where we reasonably believe that these terms have been breached or the Website is being misused.
7. Information provided on the Website
Website content is provided for general information only.
Although we take reasonable steps to keep information accurate and current, we do not guarantee that all Website content is:
complete;
accurate;
suitable for a particular purpose;
free from errors;
current at all times.
You should obtain appropriate professional or technical advice before relying on Website information for an important business decision.
Nothing on the Website constitutes:
legal advice;
financial advice;
tax advice;
medical advice;
regulated professional advice;
a guarantee of commercial performance;
a binding commitment to provide a particular feature or service.
8. Prices, features and service descriptions
Any price, feature, saving, benefit or service description shown on the Website is general information unless expressly stated otherwise.
Prices described as “from”, “starting at”, “estimated” or similar are indicative. The final price may depend on factors such as:
scope;
call volume;
telephone usage;
messaging usage;
integrations;
number of locations;
configuration;
support requirements;
third-party platform charges;
bespoke development.
Final pricing, scope, payment terms and service commitments will be confirmed in a written quotation, proposal or Client Service Agreement.
We may change Website pricing or service descriptions at any time. A change will not alter an existing signed agreement unless that agreement permits the change.
9. No binding offer
Nothing on the Website constitutes a legally binding offer by AUTONIQ to supply services.
A request for a demonstration, contact-form submission, telephone discussion, proposal or quotation does not by itself create a contract.
A contract for paid services is formed only when:
the parties sign or otherwise accept an applicable Client Service Agreement or other written service contract; and
any stated preconditions, such as an initial payment or onboarding requirement, have been satisfied.
AUTONIQ may decide not to accept a prospective client or project, including where a proposed use presents legal, technical, security, reputational or commercial risk.
10. Demo requests and enquiries
When submitting a demonstration request or enquiry, you must provide information that is accurate and reasonably complete.
You confirm that:
you are entitled to provide the information submitted;
the information does not infringe another person’s rights;
you are making a genuine enquiry;
you will not submit unnecessary sensitive or confidential information.
Submitting a request does not guarantee:
that a demonstration will be provided;
that AUTONIQ will accept the proposed work;
that a particular feature is available;
that services can be delivered within a particular timeframe;
that a quoted or advertised starting price will apply.
We process information submitted through the Website in accordance with our Website Privacy Notice.
11. AI demonstrations and automated content
The Website may include or provide access to demonstrations of AI-powered receptionists, voice assistants, chat systems or automated workflows.
Any demonstration is provided to illustrate general capabilities and may not reflect the final configuration supplied to a client.
AI and speech-recognition systems may:
misunderstand spoken or written information;
produce inaccurate or incomplete responses;
mishear names, dates, telephone numbers or times;
fail to understand an accent, background noise or ambiguous request;
provide output requiring human review.
You must not rely on a demonstration for:
emergencies;
medical advice or treatment;
legal advice;
financial or investment decisions;
safeguarding decisions;
safety-critical instructions;
any decision carrying legal or similarly significant consequences.
Demonstration outputs do not constitute professional advice or a guaranteed representation of the final service.
Do not enter:
payment-card details;
passwords;
identity-document numbers;
medical history;
confidential third-party information;
special category personal data;
any information that is not reasonably necessary for the demonstration.
We may suspend or end a demonstration where it is misused or presents a security, privacy or legal risk.
12. Human review and important information
Users should check important information generated or collected through an AI demonstration.
In particular, you should verify:
names;
telephone numbers;
email addresses;
appointment dates;
appointment times;
service selections;
prices;
cancellation terms;
confirmation messages.
A demonstration must not be treated as confirmation of an actual appointment or transaction unless this is expressly stated and a valid confirmation has been issued.
13. Intellectual property rights
AUTONIQ Systems Ltd is the owner or authorised licensee of the intellectual property rights in the Website and its content.
Protected materials may include:
the AUTONIQ name and branding;
logos and visual identity;
the Sophie AI receptionist identity;
Website text and graphics;
page layouts;
photographs, illustrations and videos;
demonstration scripts;
AI prompts and knowledge-base structures;
workflows and automation logic;
software configurations;
technical documentation;
reports, guides and downloadable materials;
databases and business processes.
Those works are protected by copyright, trade mark, database, design and other intellectual property laws.
You may view, download or print reasonable extracts for personal use or internal business evaluation.
You must not, without our prior written permission:
reproduce or republish substantial Website content;
modify our materials;
sell, license or commercially exploit Website content;
remove copyright, branding or ownership notices;
present AUTONIQ content as your own;
use our branding in a way that suggests endorsement, partnership or authority;
copy prompts, workflows, demonstrations or technical processes for competing commercial use;
create derivative materials based substantially on protected AUTONIQ content.
No intellectual property rights are transferred to you through use of the Website.
14. Trade marks and branding
“AUTONIQ”, “Sophie” and associated logos, branding and service names may be trade marks, unregistered marks or other protected commercial identifiers belonging to AUTONIQ Systems Ltd.
You may not use them without prior written permission, except where fairly referring to AUTONIQ in accordance with applicable law.
You must not register or attempt to register:
a confusingly similar company name;
domain name;
social media handle;
trade mark;
product or service name.
15. Information submitted by you
You retain ownership of information and materials that you submit through the Website.
You grant AUTONIQ a limited right to receive, store, copy and use submitted materials only so far as reasonably necessary to:
respond to your enquiry;
arrange a demonstration;
assess your requirements;
provide requested information;
administer our relationship;
comply with legal or security obligations.
You confirm that information submitted by you:
is accurate to the best of your knowledge;
may lawfully be provided to us;
does not infringe another person’s rights;
does not contain malicious code;
is not defamatory, threatening or unlawful.
We may remove or disregard submitted content that breaches these terms.
16. Confidential information
The Website is public. You should not submit confidential, proprietary or commercially sensitive information through a general Website form unless requested by AUTONIQ or protected by an appropriate agreement.
Information submitted before a confidentiality agreement is signed will be handled appropriately under our Privacy Notice, but will not automatically be treated as contractually confidential merely because you regard it as confidential.
This clause does not reduce our obligations under data protection law.
17. Third-party websites and links
The Website may contain links to websites, applications or services operated by third parties.
Such links are provided for information or convenience only.
Unless expressly stated, a link does not mean that AUTONIQ:
controls the third-party service;
endorses its content;
guarantees its availability;
accepts responsibility for its terms, security or privacy practices;
has a commercial partnership with the provider.
You use third-party services at your own discretion and should review their applicable terms and privacy notices.
18. Third-party technology providers
AUTONIQ’s Website and demonstrations may depend on third-party providers of:
website hosting;
CRM;
forms;
telephony;
artificial intelligence;
email;
SMS;
calendars;
automation;
payment services;
analytics;
cloud infrastructure.
Third-party services may experience downtime, errors, restrictions, service changes or security incidents outside AUTONIQ’s reasonable control.
Nothing in these Website Terms creates a contractual promise about the performance of a third-party service.
Paid-client arrangements involving third-party providers will be governed by the applicable Client Service Agreement.
19. Linking to the Website
You may link to the public homepage of the Website, provided that you do so lawfully and fairly and do not:
damage our reputation;
imply an association, approval or endorsement that does not exist;
frame the Website within another website;
misrepresent AUTONIQ’s services;
link from unlawful or offensive content.
We may withdraw linking permission where reasonably necessary.
You must obtain written permission before linking directly to restricted, private or non-public Website areas.
20. Security and malicious activity
We take reasonable measures to protect the Website, but we cannot guarantee that it will be completely secure or free from malware.
You are responsible for:
using appropriate antivirus and security protection;
keeping your browser and device updated;
maintaining secure passwords;
checking files before downloading them.
You must not knowingly introduce malware or attempt unauthorised access to our systems.
Suspected vulnerabilities should be reported privately to:
Email: [email protected]
You must not publicly disclose a suspected vulnerability before giving AUTONIQ a reasonable opportunity to investigate it.
21. Availability and changes
We may update or change:
Website content;
branding;
page structure;
forms;
demonstration functionality;
service descriptions;
pricing information;
links;
features.
We are not obliged to keep outdated Website information available indefinitely.
We may withdraw the Website or a feature permanently where reasonably necessary.
22. Our responsibility for loss or damage
Nothing in these terms excludes or limits liability where exclusion or limitation would be unlawful.
This includes liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
any other liability that cannot lawfully be excluded or limited.
Subject to the above, where you use the Website for business purposes, AUTONIQ will not be liable for:
loss of profit;
loss of revenue;
loss of business;
loss of anticipated savings;
loss of opportunity;
loss of goodwill or reputation;
loss or corruption of data;
business interruption;
indirect or consequential loss;
loss arising from reliance on general Website information;
loss caused by a third-party website or platform;
loss arising from a demonstration being unavailable or inaccurate.
Where you use the Website as a consumer, nothing in these terms affects your statutory consumer rights.
We are responsible only for loss or damage that is a reasonably foreseeable result of our breach of these terms or failure to use reasonable care and skill, subject to any limitations permitted by law.
These Website Terms do not govern liability relating to paid AUTONIQ services. Liability for those services is addressed in the applicable Client Service Agreement.
23. Viruses and Website security
We do not guarantee that the Website will be secure or free from bugs, viruses or other harmful material.
You must not:
knowingly introduce harmful technology;
attempt to gain unauthorised access;
attack the Website through a denial-of-service attack;
interfere with connected servers, databases or systems.
We may report suspected criminal activity to the appropriate authorities and cooperate with lawful investigations.
24. Privacy and cookies
Our processing of personal information is explained in our Website Privacy Notice.
Our use of cookies and similar technologies is explained in our Cookie Policy.
Where consent is required for non-essential cookies, you can accept, reject or manage them through the Website’s cookie-preference tool.
These documents form part of the legal information governing use of the Website.
25. Suspension and termination of access
We may suspend or terminate access to the Website or a demonstration where we reasonably believe that:
these terms have been breached;
there is misuse, fraud or unlawful activity;
access creates a security or privacy risk;
access may harm AUTONIQ, a client or another person;
suspension is required by law or a competent authority.
Termination does not affect rights or liabilities that arose before termination.
26. Changes to these terms
We may update these terms to reflect:
changes to the Website;
changes to our business or services;
legal or regulatory developments;
changes to security requirements;
clarification of existing provisions.
The latest version will be published on the Website with a revised version number and “Last updated” date.
You should review these terms periodically.
Use of the Website after revised terms become effective will be governed by the revised version. Where a material change requires additional notice or consent under applicable law, we will take appropriate steps.
27. No waiver
If AUTONIQ does not immediately enforce a provision of these terms, that does not mean that we have waived the right to enforce it later.
Any waiver must be clear and applies only to the specific circumstances for which it is given.
28. Severability
If a court or competent authority finds part of these terms unlawful, invalid or unenforceable, that part will be treated as modified or removed to the minimum extent necessary.
The remaining provisions will continue in force.
29. No third-party rights
Unless expressly stated otherwise, no person other than you and AUTONIQ has any right to enforce these terms.
30. Governing law and jurisdiction
These terms and any non-contractual dispute arising from the Website are governed by the laws of England and Wales.
Where you use the Website for business purposes, the courts of England and Wales will have exclusive jurisdiction.
Where you are a consumer, you may have the right to bring proceedings in another part of the United Kingdom according to applicable consumer law.
31. Contact us
Questions about these Website Terms of Use may be sent to:
AUTONIQ Systems Ltd
45, Albemarle Street, London, England W1S 4JL
Email: [email protected]
Telephone: +4477860 53059
Website: https://autoniq.co.uk