HOW IT WORKS

How AUTONIQ Works

From your first enquiry to a fully operational AI concierge, AUTONIQ manages the complete setup, testing and launch so you don't have to build anything yourself.

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A Complete Done-for-You Setup

AUTONIQ isn't just an AI answering tool. We design, configure and connect a complete customer-handling system around your business call handling, appointment booking, reschedules, cancellations, lead capture, reminders, callbacks and customer notifications, all working together.

You're not expected to build anything yourself — we handle all of it.

How We Get You Up and Running

STEP 1

We Understand Your Business

It starts with a short discovery call and demo. We learn your services, hours, booking process and call-handling needs.

STEP 2

You Complete Onboarding

You fill in a simple onboarding form with your business details, services, booking rules and preferences.

STEP 3

We Design Your Journey

We map exactly how Sophie should handle calls what she says, when she books, and when a human takes over.

STEP 4

We Build Your System

We configure Sophie, your knowledge base, calendar, booking logic and all the workflows behind the scenes.

STEP 5

We Test Everything

Every customer journey is tested end-to-end. You review and approve before Sophie ever speaks to a real customer.

STEP 6

Sophie Goes Live

We connect your live number and calendar. Sophie starts answering real calls and booking real appointments.

What Your Customer Experiences

The Call Is Answered

Sophie picks up instantly and gives the approved privacy notice, introducing herself as your AI concierge.

They Explain What They Need

Sophie identifies whether they want to book, reschedule, cancel, ask a question or request a callback.

Sophie Collects the Details

She asks one question at a time and never repeats information the caller has already given.

The Action Is Completed

Sophie checks live availability and completes the right request booking, change or callback.

Confirmation Is Sent

The customer gets a confirmation by email or SMS, and your records update automatically.

Example: Booking an Appointment

Here's exactly how Sophie turns a phone call into a confirmed booking.

Customer calls

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Sophie identifies the service they want

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Customer gives their preferred date and time

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Sophie checks live availability

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Customer confirms the details

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The appointment is created

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A confirmation message is sent

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Contact and calendar update automatically

Sophie never confirms a booking until the system reports it's been completed successfully so there are no mistakes.

Sophie handles reschedules and cancellations the same way checking, confirming, then updating your records.

When a Human Is Needed

Sophie doesn't try to handle everything. When a caller asks for a manager, the owner, a human, special assistance, or something outside her knowledge, she creates a callback request instead — capturing their name, number and reason, notifying your team and logging it automatically.

AI handles the routine. Your team handles the moments that need a human touch.

What Happens Automatically Behind the Scenes

Contact Management

Every enquiry creates or updates a customer contact, so your records stay complete and current.

Calendar Management

Appointments are added, moved or cancelled in your connected calendar automatically.

Notifications

Customers and staff receive the right confirmations and reminders at the right time.

Pipeline Tracking

Leads and clients move through clear business stages, so nothing falls through the cracks.

Tasks

Your team gets a task whenever a human action is needed — like a callback request.

Notes & Tags

Important customer details and workflow activity are recorded automatically against each contact.

Who Does What

✅ What You Provide

Your business information

Services and pricing

Staff availability

Booking rules and policies

Notification contacts

Branding preferences

Access to your booking systems

Timely review and approval

⚡ What We Handle

AI concierge setup & configuration

Knowledge-base creation

Calendar connection

All workflow creation

Lead capture & automation

Email & SMS automation

Full testing & launch

Ongoing support & monitoring

Responsible, Controlled Automation

Sophie always identifies herself as an AI concierge and only uses your approved business information. She doesn't invent policies or prices, doesn't give medical advice, and escalates anything sensitive to a human. Every action is confirmed before it's completed, and a human callback is always available.

Ready to See How AUTONIQ Could Work for You?

Book a demo and we'll show you exactly how your enquiries, bookings and follow-ups can be automated — done for you, end to end.